RMA(return merchandise authorization) Returning
Customers should pass RMA sheet to our sales or merchandiser of International Department, no matter whether the products to be repaired or exchanged are in the period of warranty or not. Customers should fill in the information of its company and the product in RMA sheet, such as company name, address, contact person, phone, fax number, e-mail, the model, serial number of product and the defect description.
Upon receipt of the RMA sheet and returned goods, JEHE will assign professional FAEs to do the detection. If the detected product are verified no defect existed, we will charge the cost of detection and freight to the NDF by case.
All the products of Giada but gifts will have a 24-months’ warranty period since the date of purchase. JEHE promises the warranty for issues regarding materials and quality of its products or appendages. In warranty period, customers can enjoy the warranty service free of charge after filling RAM sheets However, warranty does not include artificial destroy, improper use, excessive use, natrually disaster and the dismounting ways which are not authorized by JEHE. Please be noted that all the returning goods will be rejected and returned back to the customers if they are not conformity with the principle of RMA Policy. All the cost created will be paid by customers.
The damage not in the warranty period or brought by artificial carelessness belongs to Non-Warranty Period. If it’s general defect, JEHE will provide a very reasonable quotation which includes the cost of repair and freight
In non-warranty period, customers will bear freight charge forth and back, as well as repair cost.(eg. cost of repair working hours and spare part). Please be noted that JEHE reserves the right to turned down the repairing requirement for product in non-warranty period (eg. phase out )
To avoid import duty and other tax, please mark down in invoice and packing list that the product is for repairing which, also makes customs clearance more convenient. JEHE will not replace or exchange product at will. We are just responsible for repairing. If any duty is involved, the customers should pay for it.
DOA(Dead on arrival) Returning
If the customers receive the products and find them can not work, they must contact the International Department of JEHE immediately. We will follow DOA policy to deal with the products which are notified in 15 days upon receipt and that the viciousdamage or the damage by improper use has been eliminated.
To follow the returning procedure of DOA.the customers have to fill the DOA declaration sheet before they send the product to JEHE, To simplify the handle process and decrease the potential difficulties of improving the cause of defect, we suggest that DOA product has to be returned back to JEHE in 30 days and packed with original exterior and interior packing and enclose herewith all the appendage
Upon receipt of DOA product, JEHE will assign professional FAEs to make detection. If DOA is verified, we will send new product back to customers and the freight charge forth and back will be covered by JEHE.